On each product page, you will find the "Size Guide" tab which gives the measurements of the garment for each size.

Since most of our clothes are unisex, standard sizes are difficult to apply. That's why we highly recommend you visit this tab to find out your correct size.

For woven fabrics:

When your size or item is no longer available during a pre-order or production period, you can let us know by email so that we can check if we have enough fabric left to make it for you.

These dates are available in the "Pre-Order" tab of each product page.

After this deadline, we cannot guarantee the restocking of this item, as we work with recycled fabrics which are available in limited quantities and cannot be restocked.

Please do not hesitate to contact us by email after this deadline, so that we can offer you other fabrics to make the item of your choice.

For knitwear:

These items are designed to be permanent and have regular restocking.

However, do not hesitate to let us know if you are interested in a product and its size so that we can take your request into consideration for our next order to the knitting atelier.

On each product page, you will find the "Care" tab that gives you all the information you need to take care of your clothes.

If you would like to have access to this information but the product page is no longer available, please contact us by email, we will gladly share these recommendations with you.

By taking care of your pieces, they will remain beautiful while evolving with the natural characteristics of the materials.

With pre-orders, we start the production once we know which models and sizes have been requested. This organization allows us to spread our limited fabric quantities and avoid creating stocks.

On each product page, you will find the "Pre-Order" tab that gives you pre-orders’ dates and deadlines for the current collection.

To pre-order, you will proceed in the same way as a classic purchase, and your payment will be made at the time of ordering.

The difference is that your order will be delivered in a longer period of time, once the atelier has finished making the collection.

You will then be informed by email that your order is ready, and we will ask you to confirm your delivery address or to update it.

The moment you complete your purchase, you will receive an email confirming your order with a summary of it.  

You will also find it in your order history which you can access from your account.

Before delivery:

When the package has not yet been shipped, you can cancel your order by contacting us by email.

Specify your order number and the item(s) you wish to cancel.

We will then proceed to your reimbursement, including shipping costs if the delivery is cancelled.

After delivery:

Once you have received your order, the cancellation will take the form of a return.

You will then have to go to the Returns page, you will be refunded on the returned items, excluding shipping costs. You will be responsible for the return shipping costs.

In case of error, non-conformity, or if the product is defective, any product to be reimbursed will have to be returned to LES DUNES as a whole and in its original packaging, using the prepaid return form that will be delivered to you beforehand.

To get it, you can contact us by email specifying the order number, the item(s) concerned, the error in question, and a picture in the case of a defective or non-conforming item.
This claim must be made within 7 days of delivery.

To return the order, you can go through two channels:

• Directly through your order history available on your account and click on "Return" to the right of the order concerned.

• By going to the Returns page. You will have to enter your order number and email address used for the order.

You will select the item(s) you wish to return and select the reason for the return. If necessary, you can update your data.

You will have to include the invoice of the order with the returned item(s) so that it can be identified at its reception. If you no longer have your invoice, you can find it by accessing to your account and print it.  

You have up to 15 days to return your item(s) in their original condition.

Items must be returned in perfect condition, unworn and with their tags. Items returned without tags, damaged, soiled or already worn will not be refunded.

You will be responsible for the return costs.

Items must be returned to the following address:

LES DUNES - Return Service

8 rue Mado Maurin

75018 Paris

France

Since we operate with pre-orders and upcycled woven fabrics, we cannot offer exchanges for logistical reasons.

We recommend that you return your item(s) and reorder based on the items available on the website.

Custom-made items are not exchangeable or refundable, as they cannot be re-sold to another customer.

The refund will be made within 15 days from the date the return is received by LES DUNES if all conditions mentioned in the return procedure are met.

The authorized means of payment are :

• Credit cards: Mastercard, Visa, American Express, Discover & Diners, Japan Credit Bureau (JCB), China UnionPay (CUP)

• ApplePay

• PayPal

Our credit card payment intermediary, Shopify Payments, leans on the encrypted exchange protocol TLS and provides all insurance required for transactions on the Internet. We are committed to respecting your data and will never store or reuse your banking information.

You also have all the security of a payment via Paypal.

The debit will be made at the validation of your order.

Once your order is validated, you will receive a confirmation email in which you will find the invoice of the order you just made.

You can also find them in your order history from your account.

Shipping costs are calculated according to the current postal rates of our partner carriers, depending on the destination and weight of the package.

• Personal delivery in Paris: 5€
• Standard delivery for Metropolitan France: €8
• Standard delivery for Europe: 14 to 30€ depending on country (visible when ordering)
• Standard shipping to the United States: €25

For shipments to a country outside the European Union, you will have to pay the local taxes of the country of consumption and customs fees.

All orders are processed within 2 working days.

Please take into consideration in pre-orders: orders are not prepared at the time of payment, but when the production of the collection is completed.

We offer the following delivery options:

• Personal delivery in Paris: by agreement
• Standard delivery for Metropolitain France: 2 to 5 working days via UPS.
• Standard delivery for Europe: 2 to 5 working days via UPS.
• Standard delivery for the United States: 3 to 7 working days via FedEx.

We propose personal delivery in Paris.
When you place your order, please select this option and we will get back to you by e-mail when the order is ready to be shipped. We will then be able to arrange an address and time slot for delivery.

Metropolitain France, European Union countries (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden ), Switzerland, United Kingdom and United States.

• Your country is not listed?
  Please send us an email so that we can ship your order.

Yes we do ship to the UK but with a minimum order of £135 GBP.

Unfortunately, below this value we will not be able to ship your order due to the Brexit new rules.

Currently, as we are a very small company, the administrative fees charged for a lower value are too high for us. We hope to be able to solve this constraint soon.

Delivery options and carriers vary depending on your country of delivery.

We offer delivery at home.

We cannot deliver to hotels and P.O. Boxes.

On any page of our website, you can click on "Account" at the top right corner.

You will be taken to a page where you can log in if you already have an account or you can choose to create an account.

You will be asked for your first and last name, email address and you will be able to choose a password before receiving a confirmation email.

On any page of our website, you can click on "Account" at the top right corner.

You will be taken to a page where you can log in by entering your email address and password chosen when you created your account.

At the bottom of the homepage, you will find the sign "Subscribe to our newsletter".

Here you can enter your e-mail address to receive information and news.

If you no longer wish to receive our newsletter, simply click on the unsubscribe link at the bottom of each of our newsletters.

By logging into your account, you can click on "View Addresses".

You will then be able to edit or delete the address(es) already registered, or add a new address.

On your account login page, you can click on "Forgot your password?" below the requested login information.

By entering your email address, you will receive an email to reset your password.